1. How long does it take to receive my order?
Our standard processing time is 7–12 business days, followed by 7–12 days for shipping. For oversized or custom items, delivery times may vary slightly.

2. Do you offer free shipping?
Yes, we offer free shipping to the United States on all orders. For other countries, please contact us for a custom quote.

3. Can I customize the size, color, or materials of a light fixture?
Absolutely. All of our lighting pieces are fully customizable. Whether you need a specific dimension, finish, or material, our team will work with you to bring your vision to life.

4. How can I get in touch with you?
You can reach us anytime via email or the contact form on our website. Our customer service team typically responds within 24 hours on business days.

5. What happens if my product arrives damaged?
We take great care in packaging every order, but if your product arrives damaged, please contact us immediately with photos. We’ll resolve the issue by sending a replacement or issuing a refund, depending on the case.

6. Can I change my shipping address after placing an order?
Unfortunately, once the order has been submitted or shipped, the shipping address cannot be modified. Please double-check your details before confirming your purchase.

7. Do your lights come with a warranty?
Yes, all of our products are covered by a warranty period. We guarantee quality craftsmanship and materials, and our after-sales support team is here to assist you with any concerns.

8. Do you accept bulk or trade orders?
Yes! We welcome bulk, trade, and designer projects. Please contact us directly for wholesale pricing, lead times, and customization options tailored to your project.